Support: To use webmail, type webmail.company.com in the address bar of internet explorer
User: It says page cannot be displayed
Support: What is in the address bar?
User: www.webmail.company.com
Support: (grrrr) - type webmail.company.com in the address bar
User: thats what I did
Support: no, you added www
User: oh, it works now

#1 - 2007-11-13 -

Ahh, this issue is caused by a PICNIC.
Problem In Chair, Not In Computer.

#7 - 2008-01-03 -

Why isn't there way of linking two or more computers via HDMI instead of Cat5/6, as HDMI has like a 10gb/s transfer rate doesn't it?

#26 - 2008-05-05 -

User: If i plug 9 pc's into a 16 port router and 1 internet it will share the internet through all the pc's right?
Support: All machines will be able to access the internet, but they will not share in a friendly way. One person will be able to slow everybody down.
User: So will plugging 4 internet sources into the router to be shared help at all or is it pointless?
Support: What 4 internet sources?
User: Instead of taking 1 cable from the adsl modem to the router take 4 of them. My modem has a 4 port switch inbuilt
Support: No, no help

#29 - 2008-05-28 -

I read about some unix server dying every night, so the techs stayed overnite drinking coffee to see why it dies every nite then they see the maid come in, unplug the server, plug in the vacuum, vacuum the floor, replug the server and leave.

#12 - 2008-01-05 -

Support: Click Start, run and thn type CMD
Custmer: OK, how do I spell that?
Support: C-M-D
Customer: Yeah, I got ya, can you spell it out for me though as I'm not that good with computers.
Support: OK - C for Charlie...
Customer: Yeah, how do I spell it?
Support: C... As in the letter C for Charlie
Customer: Yes, I know what you are saying, but how do I spell it?

I just hung up...

#14 - 2008-01-05 -

User: My friend told me I can check my email without connecting to the internet. Can you tell me how to do that?
Support. That is not possible, you need to have an internet connection
User: No you don't, my friend said so
Support: How do you expect to receive emails, when you have no connection to the outside world?
User: You're the tech, you tell me.
Support: It can't be done.
User: Fine. I'll call someone else who knows what they are doing.

#16 - 2008-01-12 -

(Found in a custom SQL database)
SELECT *
FROM members
WHERE MemberNo >= '7624'
OR MemberNo <= '7624'

#20 - 2008-02-05 -

Customer: Help Me! I think someone's hacking my computer.
Support: OK, what makes you think you've been hacked?
Customer: I don't think I've BEEN hacked, I think I'm STILL BEING hacked, I think someone's hacking my computer RIGHT NOW!
Support: It's ok. Calm down and we'll work it out. What makes you think you are being hacked right now?
Customer: Well, it's weird, I keep seeing someone called ian connecting and disconnecting from my computer.
Support: What do you mean? How can you see him connecting?
Customer: Down in the bottom right hand corner, I keep seeing a message saying "lan is disconnected" and then a few minutes later it'll say "lan is now connected" and then he disconnects again! Why would he be doing that? Please help! I use my computer for internet banking and I'm afraid he'll steal my money! Can we call the police or something?
Support (trying very hard not to laugh): It's OK. No one's hacking your PC. It's not I-A-N, it's L-A-N and it stand for Local Area Network. It seems your have a faulty network connection. Can you please check the blue cable connecting your PC to your modem?

Needless to say, his cable was faulty. :D

#15 - 2008-01-05 -

User: I just bought a new monitor - can you set it up on my computer?
Support: Not a problem
User: Just make sure you transfer over all my icons and programs
Support: We are not replacing your computer
User: I know, but I need all of my icons on the new monitor, so please transfer them

#10 - 2008-01-05 -