User: I'm having trouble with product X
IT guy: I haven't used that product before
User: I followed the install instructions, but now I can't save any Word documents
IT guy: I don't know, I haven't used that product before
User: But I can't save my Word documents!
IT guy: You have more experience with the product than I do
User: But I've only installed it
IT guy: That's more than I've done
User: Can't you help me anyway?
IT guy: If you managed to follow the installation instructions, why can't you follow me instructing you that I know nothing about the product?
User: I just thought you might know...
IT guy: I haven't used that product before
User: I followed the install instructions, but now I can't save any Word documents
IT guy: I don't know, I haven't used that product before
User: But I can't save my Word documents!
IT guy: You have more experience with the product than I do
User: But I've only installed it
IT guy: That's more than I've done
User: Can't you help me anyway?
IT guy: If you managed to follow the installation instructions, why can't you follow me instructing you that I know nothing about the product?
User: I just thought you might know...
#32 - 2009-02-05 -